How to Create a Technical Support Ticket on FreshService Sign into FreshService dasboard Create a Technical Support ticket Your browser does not support the video tag. # Sign into FreshService dashboard Go to help.hcz.org Click 'Open a ticket' tab Enter your Harlem Children's Zone or Promise Academy email address and click Next Enter your work email account password when prompted and click Sign in Verify your user profile identity via Microsoft's Entra Multifactor authentication Enter the 6-digit code sent to your smart phone # Create a Technical Support ticket Upon successful sign in, choose "IT" for the related issue Enter your full names in the name field Select the type of issue(You can choose from a variety of options related to the issue) Choose the subject or item related to the type of issue Select the location of your issue Enter the room number Select the appropriate option if you're submitting the ticket for someone else Enter your mobile phone number Enter a subject title of the issue Enter a description of the issue or request(Be clear and precise as possible) Note: Be clear and precise as possible when filling out the description of the issue! Go here: Helpful Tips on Creating a Technical Support Ticket with I.T, to learn more. Attach files or screenshot related to the issue Click the "Submit" button to create the ticket