How to Create a Space Request Ticket on FreshService

Sign into FreshService dashboard
Create a Space Request ticket

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# Sign into FreshService dashboard

Go to help.hcz.org
Click 'Space Request' tab
Enter your Harlem Children's Zone or Promise Academy email address and click Next
Enter your work email account password when prompted and click Sign in
Verify your user profile identity via Microsoft's Entra Multifactor authentication
Enter the 6-digit code sent to your smart phone

# Create a Space Request ticket

Upon successful sign in, select the location
Select the requested space for the location
Enter the name of the event
Enter the number of expected guests
Choose type of AV equipment needed for the event
Enter event date and time
Choose setup time for the event
Select the appropriate option to request IT team to setup the event
You can also request IT's presence for the duration of the event
Enter the event lead name
Enter the event lead email address
Optionally, enter the event lead mobile phone number
Enter a description of the event request details
Select the appropriate option to request Safety team
You can provide details for the Safety team request
Select the appropriate option to request Facilities team to setup the event
You can also fill out the catering request
Optionally, you can attach a file or media to your space request
Click the 'Place Request' button