How to Self-Service Password Reset & Update Your Email Account How to reset your email account password How to update your email account password Your browser does not support the video tag. # How to reset your email account password Launch your preferred Web browser, and go to apps.hcz.org Enter your Harlem Children's Zone or Promise Academy email address and click Next Click "Forgot my password" Verify your email address is accurate Enter the characters in the picture or the words in the audio and click "Next" You can choose 'I forgot my password" if you've forgotten your email address password and click "Next Tip: Choose "I know my password, but still can't sign in" if you've tried signing in with an incorrect password too many times. Enter your mobile phone number used for Multi-factor authentication and click "Next" Enter the 6-digit code sent to your smartphone and click "Next" # How to update your email account password In the two password fields, enter your new password and click Finish(Must contain: Uppercase, lowercase, numbers, special characters, and at least 8x character length) Note: Your new password must contain: Uppercase, lowercase, numbers, special characters, and at least 8x character length! Go to apps.hcz.org Enter your Harlem Children's Zone or Promise Academy email address Enter your newly created email account password when prompted and click "Sign in" Verify your user profile identity via Multi-factor authentication You have successfully reset and updated your email address password!