How to Create a Safety Request Ticket on FreshService Sign into FreshService dashboard Create a Safety Request ticket Your browser does not support the video tag. # Sign into FreshService dashboard Go to help.hcz.org Click 'Safety Request' tab Enter your Harlem Children's Zone or Promise Academy email address and click Next Enter your work email account password when prompted and click Sign in Verify your user profile identity via Microsoft's Entra Multifactor authentication Enter the 6-digit code sent to your smart phone # Create a Safety Request ticket Upon successful sign in, select "Safety Presence" from the dropdown options Select the 'Location' Enter the requester's mobile phone number Enter number of expected guests Enter name of event Choose date and time of event Enter event details Lastly, click the 'Place Request' button