How to reset Franklin T9 Mobile Hotspot What is a Master reset and why? How to Master reset a mobile hotspot How to Soft reset a mobile hotspot What is a Master reset and why? A Master reset restores the original settings. It does not delete data stored on the SIM card or SD card. If the device menus are frozen or unresponsive, you can Master reset using hardware keys. # How to Master reset a mobile hotspot Turn on the device Remove the back cover and locate the Reset button Press the Reset button for 3 seconds and release - The device will reset and restart # How to Soft reset a mobile hotspot Hold the "Power" key for 10 seconds to restart the device.(If this does not reset the device, remove the battery from the device and re-insert it). Open the battery cover and take out the battery Reinstall the battery cover back on Turn on the hotspot by pressing the Power key