How to Create a Technical Article or Documentation How to create a technical article or documentation How to host or upload media files to Microsoft Azure blob storage How to embed media files on a FreshService article # How to create a technical article or documentation Enter a title for the technical documentation Enter the table of contents for the documentation Attach a technical tutorial video (optional) Compile the details or description for the technical documentation Enter the tags for the technical documentation Save and submit the technical documentation for approval Publish the technical documentation after approval # How to host or upload media files to Microsoft Azure blob storage Install the storage application On your Windows PC, launch Company Portal Select "Azure Storage Explorer" and click Install Run & setup storage application Launch the "Microsoft Azure Storage Explorer" app Click "Sign in with Azure" Select "Azure" for the environment and click Next to proceed Sign in and complete MFA verification Connect to the resources Select "Attach to a resource" Choose "Blob container or directory" Select "Sign in using OAuth", click Next and select your email account Under 'Display name', enter "Freshservice" Under 'Blob container or directory URL', enter "https://freshservice.blob.core.windows.net/$web" Management Select the hierarchical view Expand Storage Account > (Attached Containers) > Blob Containers Select "Freshservice (OAuth - < your email account >)" to display available storage Open your preferred available folders or create a new folder to host your media files Creating a publicly accessible link or URL Open the folder to the specific file you'd like to create a public link Righ-click on the file and select "Copy URL"Note: Paste the link into your preferred web browser to verify it's publicly accessible # How to embed media files on a FreshService article Images On the FreshService article, select "Insert Image" Drag & drop or click to upload the image and embed on the FreshService article Videos From the Microsoft Azure Storage Explorer, copy the public URL for the video file Download this embed code, edit and replace the "video_url" with the public URL for the video file On the FreshService article, select "Insert Video" Select the "Embedded Code' option, copy & paste the modified embed code and click Insert(This will automatically render the video file on the FreshService article)