How to Update Your Email Account Password (Reset By I.T) How to update your email account password when it's reset by I.T # How to update your email account password when it's reset by I.T Launch your preferred Web browser, and go to apps.hcz.org Enter your Harlem Children's Zone or Promise Academy email address and click Next Enter the Temporary Password shared with you by your I.T technician and click Sign in*Go here: help.hcz.org, if you need further support! Verify your user profile identity via Multifactor authentication Enter the 6-digit code sent to your smart phone and click Verify Enter the Temporary Password shared with you by your I.T Technician under the 'Current password' field*Create a secure new password under the 'New password' and 'Confirm password' fields and click Sign in Note: Your new password must contain: Uppercase, lowercase, numbers, special characters, and at least 8x character length! You have successfully reset and updated your email address password!