How to Create a RingCentral Phone Request Ticket on FreshService

# Sign into FreshService dashboard

On your preferred Web browser, go to help.hcz.org
Click Login button
Enter your Harlem Children's Zone or Promise Academy email address and click Next
Enter your work email account password when prompted and click Sign in
Verify your user profile identity via Microsoft's Entra Multifactor authentication
(*Choose your preferred setup method for authentication)

From the Support homepage, click 'RingCentral Request' tab
Select the location
Enter the cubicle or room number
Select Phone type and choose Desk Phone
Select Request type and choose New Phone
*For existing user or staff member, select Existing Phone. Learn more.
Enter the new user or staff member's full names
Enter the new user or staff member's position
Enter the new user or staff member's department
Enter the new user or staff member's work email address
Optionally, you may fill out any additional details pertaining to this request
Click the 'Place Request' button

From the Support homepage, click 'RingCentral Request' tab
Select the location
Enter the cubicle or room number
Select Phone type and choose Desk Phone
Select Request type and choose Existing Phone
*For new user or staff member, go here: How to Create a RingCentral Phone Request Ticket for New User
Enter name of previous user
(*This is a user which the RingCentral desk phone was previously assigned to)
Enter the Desk Phone extension
Enter the Desk Phone serial number found underneath the phone
(*This is a 12-digit unique identifier assigned to a specific RingCentral Polycom phone or device)

Tip:

Go here: How to Find the Serial Number or MAC Address of a RingCentral Polycom VOIP phone, to learn more.
Enter the existing user or team member's full names
Enter the existing user or team member's work email address
Optionally, you may fill out any additional details pertaining to this request
Click the 'Place Request' button