How to Create a RingCentral Phone Request Ticket on FreshService Sign into FreshService dashboard Create a RingCentral Phone Request ticket for new user Create a RingCentral Phone Request ticket for existing user # Sign into FreshService dashboard On your preferred Web browser, go to help.hcz.org Click Login button Enter your Harlem Children's Zone or Promise Academy email address and click Next Enter your work email account password when prompted and click Sign in Verify your user profile identity via Microsoft's Entra Multifactor authentication(*Choose your preferred setup method for authentication) # Create a RingCentral Phone Request ticket for new user From the Support homepage, click 'RingCentral Request' tab Select the location Enter the cubicle or room number Select Phone type and choose Desk Phone Select Request type and choose New Phone*For existing user or staff member, select Existing Phone. Learn more. Enter the new user or staff member's full names Enter the new user or staff member's position Enter the new user or staff member's department Enter the new user or staff member's work email address Optionally, you may fill out any additional details pertaining to this request Click the 'Place Request' button # Create a RingCentral Phone Request ticket for existing user From the Support homepage, click 'RingCentral Request' tab Select the location Enter the cubicle or room number Select Phone type and choose Desk Phone Select Request type and choose Existing Phone*For new user or staff member, go here: How to Create a RingCentral Phone Request Ticket for New User Enter name of previous user(*This is a user which the RingCentral desk phone was previously assigned to) Enter the Desk Phone extension Enter the Desk Phone serial number found underneath the phone(*This is a 12-digit unique identifier assigned to a specific RingCentral Polycom phone or device) Tip: Go here: How to Find the Serial Number or MAC Address of a RingCentral Polycom VOIP phone, to learn more. Enter the existing user or team member's full names Enter the existing user or team member's work email address Optionally, you may fill out any additional details pertaining to this request Click the 'Place Request' button